I'm wondering will there be engineers working on a saturday? Response was given fairly soon after initial slection. They showed their strength but on Monday they will show their generosity. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. 13h06, I just wanted to provide to the mods and@NeilO. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Starting salary is poor, but you'll reach the higher rate after 3 years. Thing is there is a lot of stuff under footways so you can't go mad. It says: Were very sorry about the problem with NJs broadband service. Installation day: What to expect Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. He is very hard working and does things without needing to be asked. Try their website here. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. sector, For global That's usually four or five days a week between Monday and Sunday. Lost or stolen. We also use third-party cookies that help us analyze and understand how you use this website. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. these comments are my own and in no way represent any company that i may or may not be linked too. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? CDM Expert - Asset & Inventory Management - BT - LinkedIn The engineer said you should only have one line and said to get rid of the other. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Account and billing. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Work Experience. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. BT Openreach Engineer - if you can't book a visit try an independent I saw one at a cabinet last Sunday afternoon. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Working at Openreach: Employee Reviews | Indeed.com How are the working hours at Openreach? | Indeed.com BT said it had made its best pay offer and would not be re-opening the 2022 pay review. The re-branding exercise actually started, in a very low-key way, a few short . Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 The engineer first needs to turn on the cable that runs from the street cabinet to your property. 10. Paul Clark at Bt Openreach If installing your FTTP needs Excess Construction Charges, well let you know before starting work. 12h52. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. So we have a line that works upstairs but he has broken the one we want downstairs. Now there is light at the end of the tunnel! 13h08. 30-03-2021 An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Openreach - how long to fix a fault - Edugeek - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . If you arent available, someone over 18 will need to be around. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. I know this because I have 26 years of experience tracing all kinds of faults. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Thank You). These cookies track visitors across websites and collect information to provide customized ads. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Analytical cookies are used to understand how visitors interact with the website. Technical support. How long is the appointment? You might not need a visit, just the right advice and help to identify the problem! This is simply not true. Hey,@zoni23welcome back to the community. The installation takes around three hours and the Openreach engineer will need access to your property. It does not store any personal data. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Is there an Openreach Engineer in the house? - Page 1 - Jobs @katenoblett. on BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Damage caused during a break in to your premises. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. 1. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Well send you a text with your engineers name and mobile number. If you need help email your.problems@observer.co.uk. Overtime is usually available so the minimum . New grading structure. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Have you got the head for heights needed to train as an engineer at Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Send us your details and we'll be in touch as soon as we can. I could not recommend working for BT Openreach at all. 01-04-2021 They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . In 1987 I began a career as a British Telecom Engineer. @XRaySpeX . You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Not really a good service from BT. These cookies will be stored in your browser only with your consent. 2. Our broadband then stopped working completely. Job Responsibilities: Undertake poling when required Work on What tips or advice would you give to others applying to BT? The live chat person wasn't at all helpful and actually closed the chat without resolution. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. How to report a BT line fault or broadband fault. Those striking are largely Openreach engineers and call centre workers. Replying to . Within 10 working days, Openreach will have completed their survey. Monday 9th June 2014. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Asked 22 May 2022 I think Openreach work 7 days a week, and on bank holidays. Answered View answer in the context of this discussion Report post Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Openreach is the UK's digital network business. He has sturdy life goals and knows where he wants to go. They will discuss this with you before starting any work. View Vacancy : Openreach Trainee Engineer (BT) - Planit BT. Depending on the provider and package you choose, you might be able to avoid paying for line installation. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. A specific time cannot be given and access must be available for the entire slot. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. I have sent a pm with my information and description of the situation. Openreach on LinkedIn: #weareopenreach | 17 comments Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. The ISP said it can take up to 72 hours. They'll aim to do this within 5 working days of you placing your order. If the work is not complex, theyll carry out all the external work required. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. 15h06. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Micky37 10 reasons to work for BT Openreach - VERCIDA We have a range of ways to get in touch for new and existing customers. And once you've got some experience under your belt, there should be opportunities for overtime. Ex open reach engineer here, up until 5ish years ago. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Well arrange a convenient appointment when both you and the engineer are available. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. They come across many different situations that require considerable skill and the ability to think and act quickly. These cookies ensure basic functionalities and security features of the website, anonymously. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 "Where talent is a dwarf, self-esteem is a giant. When you report a fault, we try and assess whether therell be a charge or not. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. You also have the option to opt-out of these cookies. What's the least amount of exercise we can get away with? Engineers from Openreach managed to cut our telephone line while they were working on our road. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. This field is for validation purposes and should be left unchanged. If the work is not complex, they'll carry out all the external work required. Daniel Mark - Area Manager - Openreach | LinkedIn Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. @bt_uk. . The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Ask questions and share tips with other people 24 hours a day. (adsbygoogle = window.adsbygoogle || []).push({}); To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Accept cookies to experience the full functionality of this page. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Openreach Trainee Engineer Reviews | Glassdoor The cookie is used to store the user consent for the cookies in the category "Analytics". BT won't send no one out because @SkyHelpTeam are my provider. [ link to this post] I have a line fault that needs to be fixed. the home, For Faulty equipment like a telephone or router not covered by a maintenance contract. Your working hours Our engineers work 37.5 hours a week. Working Hours at Openreach | Indeed.com A company that was engineering-led is now run by business(wo)men with the resulting chaos. This depends on the apprenticeship you are applying for. After a . Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Ring sky told an engineer will come out in the next 48 hrs. Find out more about the BT Business app and how to download it. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Openreach field engineer at BT Review | RateMyApprenticeship BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Read about our approach to external linking. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Replying to . Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. I have a line fault that needs to be fixed. If a charge is likely, well let you know. The phone stopped working, and our broadband was down for about three hours but then came. All in a day's work | 17 comments on LinkedIn Missed appointments. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Jobs at Bt Openreach - Civil Poling Engineer 30-03-2021 I interviewed at Openreach (London, England) in Sep 2020. Just click on. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. 01-04-2021 Phone Engineer My background-why I left the BT Openreach Job I loved It was reported a yesterday (I think). The fault is due to damage caused by someone at the customer's premises. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Read about our approach to external linking. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Openreach to hire 5,000 engineers to bolster broadband rollout | BT We don't ask for any formal qualifications. Huge 130m Boost for Grain's UK FTTP Broadband Rollout They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. But it changed its tune when the Observer got involved. If you're an engineer, that's usually four or five days a week between Monday and Sunday. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. We use cookies to optimize the website, no personal information is stored. If you already have an ONT, its very quick to get connected. . Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated.

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